Built by hospitality people, for hospitality people
HMCTS LLC is a technology company founded to solve the real operational challenges facing independent hotel operators in the US and UK markets.
30+ years of hospitality experience — applied to system design
HMCTS LLC was founded by hospitality professionals who had spent careers inside hotels — managing operations, driving revenue, and watching technology either help or hinder their teams. We recognised a persistent gap: independent hotel operators needed expert help designing and integrating systems tailored to their specific needs, not one-size-fits-all software sold by vendors.
We created HMCTS to fill that gap. We design and build bespoke property management systems from best-fit software, charge a transparent project fee, and hand you a system you own. No ongoing subscription to HMCTS, no vendor lock-in, and no commission on your software costs.
Incorporated in Delaware, United States, we serve independent hotels and groups across both the US and UK. Our team brings more than 30 years of collective hospitality industry experience to every engagement.
Our Mission
“To empower independent hotel operators with technology that matches the quality and capability of the largest hotel groups — at a price and with the support that independent businesses can rely on.”
US-incorporated
HMCTS LLC is registered in the State of Delaware, United States, with our headquarters in Newark.
Corporate Registration
- —Legal Name: HMCTS LLC
- —State of Incorporation: Delaware
- —Company No.: 5137554
- —EIN: 37-2155102
- 131 Continental Drive, Newark,
Delaware 19713, United States - +1 (302) 599-1401
- info@hmctsllc.com
The team behind HMCTS LLC
Our leadership brings decades of combined experience in hotel operations, hospitality technology, and business development across the US and UK markets.
Thomas McHugh
Chief Executive Officer
Founder & Director
Thomas brings extensive experience in hospitality operations and technology implementation across independent hotel groups in the United Kingdom. With a background spanning hotel management and consultancy, he founded HMCTS to address the technology gap he observed firsthand during his operational career. Thomas serves as a sole director and majority shareholder of HMCTS LLC.
View LinkedIn ProfileDirector's Qualifications
HMCTS LLC is led by a professionally qualified hospitality specialist with formal academic recognition from one of the industry's most respected bodies.
Thomas Anthony McHugh
LHCIMA — Licentiate, Hotel Catering & Institutional Management Association
- Awarding BodyHotel Catering & Institutional Management Association (HCIMA)
- DesignationLicentiate (LHCIMA) — Membership No. L.38957
- Awarded25th March 1988
- About the HCIMAThe Hotel Catering & Institutional Management Association was the United Kingdom's leading professional body for the hospitality industry, later becoming the Institute of Hospitality. Licentiate membership was awarded to professionals demonstrating a high standard of knowledge and experience in hotel and catering management.
This formal qualification underpins the operational expertise and industry knowledge that HMCTS LLC brings to every client engagement. Our consultancy and technology recommendations are grounded in real hospitality management experience — not just software development.
Our values
Trust & Transparency
We operate with complete transparency — from our pricing to our legal structure. Our clients always know who they are working with and on what terms.
Hospitality First
Every system we design is informed by real operational experience. We have run hotels; we understand the workflows, pain points, and priorities that matter.
Vendor-Neutral Approach
We don't push any particular software. We evaluate 150+ providers and recommend the best fit for your business — so you get a system tailored to you, not to our profit margins.
Long-Term Partnership
We don't sell software and disappear. We partner with clients through implementation, training, and handover — ensuring your team is confident and your system is successful.
Ready to work with us?
Book a demonstration and speak directly with our team about how HMCTS can work for your property.