Capabilities Available in Systems We Build
We work with and integrate 150+ hospitality software providers — Cloudbeds, Mews, Front Desk Anywhere, and others. Here are the key operational capabilities we can configure in your tailored system.
Capabilities We Configure in Your System
These are the key operational areas we configure in your chosen software. The specific capabilities available depend on your software selection and your customization needs.
Reservation Management
A real-time reservation engine giving your team a complete view of availability, bookings, and modifications. Handle direct reservations, OTA bookings, and group blocks from a single interface.
- Real-time availability grid
- Group and block bookings
- Automated confirmation emails
- Waitlist management
- Booking source tracking
Front Desk Operations
Streamline your arrival and departure experience. Check guests in and out in seconds, manage room assignments, handle early arrivals and late check-outs, and access complete guest history at a glance.
- One-click check-in/check-out
- Room assignment and upgrades
- Guest profile and history
- ID verification workflow
- Key card integration ready
Housekeeping Management
Keep your housekeeping team coordinated with real-time room status updates, task assignment, and priority management. Reduce room turnaround times and improve guest satisfaction.
- Real-time room status board
- Housekeeper task assignment
- Maintenance request logging
- Priority and rush room flags
- Supervisor inspection workflow
Channel Management
Distribute your rates and availability across Booking.com, Expedia, Airbnb, and other OTAs in real time. Eliminate double bookings and manage your rate strategy from a single control panel.
- Live two-way OTA connectivity
- Rate parity management
- Booking.com, Expedia, Airbnb
- GDS connectivity
- Direct booking promotion tools
Reporting & Analytics
Make data-driven decisions with comprehensive reporting across occupancy, revenue, RevPAR, ADR, and guest satisfaction. Export reports in multiple formats for finance and ownership reporting.
- Occupancy and ADR reports
- RevPAR and revenue analysis
- Source of business tracking
- Forecasting dashboards
- CSV and PDF export
Revenue Optimisation
Maximise your yield with dynamic pricing tools that adjust room rates based on demand, lead time, and competitive positioning. Set rules and let the system optimise rates automatically.
- Demand-based dynamic pricing
- Seasonal and event rules
- Rate threshold management
- Competitor rate monitoring
- Revenue performance alerts
Billing & Payments
Process payments securely in both USD and GBP. Integrate with leading payment gateways including Stripe, Worldpay, and Adyen. Automate invoicing and handle complex billing scenarios.
- USD and GBP processing
- Stripe, Worldpay, Adyen integration
- Automated invoice generation
- Split billing support
- Secure card tokenisation
Guest Relationship Management
Build lasting guest relationships with rich guest profiles, stay history, and preference tracking. Send targeted communications and manage loyalty across multiple visits.
- Comprehensive guest profiles
- Stay history and preferences
- Pre-arrival communications
- Post-stay follow-up
- VIP and loyalty flagging
Mobile Access
Access the full platform from any device. Whether you are on the front desk, in the back office, or off-site, the HMCTS platform is fully accessible via browser on mobile and tablet.
- Responsive web application
- iOS and Android browser access
- No app download required
- Real-time push notifications
- Manager dashboard view
Deployed the way you need it
HMCTS is available as a cloud-hosted SaaS platform, an on-premise installation, or a hybrid deployment — depending on your operational and compliance requirements.
Cloud-Hosted (SaaS)
The recommended option for most properties. Fully managed, always up-to-date, with no server infrastructure required on your end. Access from any internet-connected device.
Best for: Independent hotels, boutique groups
On-Premise
For properties requiring data to remain on-site. Installed on your own servers with our team managing deployment and ongoing updates. Suitable for larger operations with IT resource.
Best for: Large hotels, groups with IT teams
Hybrid
Core operational data on-premise for compliance or connectivity reasons, with cloud-based reporting and remote management capabilities. Tailored for specific regulatory requirements.
Best for: Enterprise groups, regulated environments
A vendor-neutral approach to system design
Rather than locking you into our software (like traditional PMS vendors), we design your system from best-fit software and hand it over to you. You own it, you control it, and you choose your vendors.
- Vendor-neutral software selection based on your needs
- You own your data and subscriptions — no lock-in
- Hands-on experience from people who have run hotels
- Transparent project-based pricing with no hidden fees or commission
- Direct relationships between you and your software vendors
- Flexible integration and customization for your unique workflows
Ready to Get Started?
Schedule a consultation with our team to discuss your requirements and explore how we can build your ideal system.
Request a Consultation